Terms & Conditions
Terms & Conditions
To access our service and use this website, you must adhere to the following Terms and Conditions.
Service provided by Niche clinic
Niche Clinic offers online General Practitioner (GP) medical services via video consultations only for individuals 18 or older. All our GPs are fully qualified and registered to GMC to practice in the UK.
At Niche Clinic, GPs do not have access to NHS health records. Therefore, you must provide your accurate medical history.
Niche Clinic service is not for emergencies. In case of emergency, consult a health professional in person, visit the nearest emergency department or local Mental Healor crisis team, or call 999 or 111.
This service cannot replace your regular NHS GP service. It is essential that you register with an NHS GP service.
All our online consultations are conducted via video call on the Semble Platform, which has compliance with data protection laws and the right to privacy of all involved parties and deemed appropriate.
Consultation Process
Before Consultation
You must read the privacy policy to fully understand how we collect and use your data with caution. Please refer to the following link for more details.
If you're booking for someone else, please forward any access links, questionnaires or information we send you. Failure to do so, resulting in the patient missing the consultation, will not be eligible for a refund.
You are responsible for ensuring that you have internet access, adequate battery life, a device with a camera and microphone, up-to-date software, and a private location for the consultation. If you fail to comply, Niche Clinic is not liable in this circumstance, and no refund will be provided.
You will receive the link before the consultation. Please access the room 5 minutes before the scheduled time and request to enter at the appointed time.
Please note the following time tolerance if you are late,
- 5-minute tolerance for 15-minute consultations
- 10-minute tolerance for 30-minute consultations
- 15-minute tolerance for 60-minute consultations.
If you are delayed without prior notice and exceed the tolerance period, the consultation will be terminated without a refund.
The health professional must verify Your identity at the beginning of all consultations. You need
A valid Photo ID (e.g. passport, driving license) and
Proof of address dated within the last three months.
Failure to provide this information will result in the consultation not proceeding, and no refund will be given.
During Consultation
You must provide accurate and authentic medical histories and conditions when completing the online questionnaire/ interacting with our GPs during consultation.
Our commitment to prioritising your well-being and the safety of others is paramount. If 'Safeguarding' concerning details emerge during your consultation, we will connect you with appropriate healthcare support agencies as necessary.
Consultations are available in English or other languages upon request (with an extra fee). Translation and interpretation services must be requested at least two working days in advance. Effective communication is crucial, and failure to arrange for these services may result in the termination of the consultation without a refund. Additionally, you may arrange for an interpreter or family member to translate during the consultation.
The health professional may end the consultation if you do not comply with the rules, attempt to obtain medication inappropriately, insult or threaten the professional, lack the necessary conditions for the consultation, or have internet connection issues.
Prescriptions
Our health professionals will follow NICE UK guidance and send your prescriptions through the Semble and Signature Rx platforms. You must pay for your medicines upon collection from the pharmacy. If you prefer home delivery, the GP will inform you of the price during the consultation.
Private GPs are Unable to prescribe Controlled Drugs. We reserve the right to refuse services at our discretion.
After using each service, please provide feedback. Your comments must be concise and free from discriminatory, offensive, or defamatory language.
Cancellation and rescheduling
If Niche Clinic cancel or the health professional cannot attend the scheduled session due to an emergency, you will be notified promptly. If the delay is over one hour, you can request a refund or reschedule for a new consultation.
No refund will be provided if you cancel the consultation booking within 24 hours of the scheduled consultation or fail to attend.
If factors outside our control cause a delay, we'll notify you promptly and minimise the delay. We won't compensate you for the delay, but you can terminate the contract and receive a refund for any undelivered services if the delay exceeds one hour and is substantial.
Your consultations may be rescheduled with at least 24 hours' notice. Contact us with the subject "Rescheduling" and specify the desired consultation details. Rescheduling is subject to the professional's availability.
Refund
If you are eligible for a refund, it will be processed using the original payment method. An email will provide instructions on how to receive the refund.
Response to inquiries and operating hours
Inquiries outside regular office hours or non-working days may be delayed until the next working day.
Our working hours:
Tuesdays: 09:00-19:00
Thursdays: 09:00-21:00
Sundays: 15:00-19:00
Change on T & C
Niche Clinic has the authority to make updates to the Terms and Conditions as outlined:
- Pricing adjustments
- Service availability modifications
- Prescription policy changes
- Amendments to refund and cancellation policies
- Updates to contact information and communication methods
Suspend / Withdraw our Service
Niche Clinic may suspend the service to address technical issues, implement minor technical changes, update the service to comply with relevant laws and regulations or make changes to the service when required.
Niche Clinic have the right to withdraw or stop services and will give advance notice unless urgent. We'll refund any advance payments for services not provided.
Complaints policy
To file a formal complaint about our services, please direct your communication to
Rest assured, you will receive a confirmation email within five working days confirming receipt of your complaint.
We may need specific details about your situation to assist you better. Your cooperation will help us resolve the issue quickly. After investigating the matter, we will share our findings with you and welcome the opportunity to discuss it further. If we are responsible, we will apologise and work to find a solution you're satisfied with.
If you have any concerns about how your personal data is being handled, you have the right to complain to the UK Information Commissioner's Office (ICO) at
https://ico.org.uk/make-a-complaint/
However, we would appreciate the chance to address your concerns directly before you contact the ICO.